AI-First CultureB2B Experience Cloud Portal Revival & Salesforce Integration — ATW
Netsmartz revived ATW's broken B2B Experience Cloud portal without any vendor documentation — resolving critical bugs, automating ordering, and integrating Tekstop with Salesforce for a stable, efficient client experience.
Industry
Manufacturing / Premium Equipment
Location
USA
Deliverables
Salesforce B2B Experience Cloud
Lightning Web Components
Salesforce Omni-channel Package
New ordering system with bulk/mass ordering
Favourite orders feature
Order configuration from scratch
Client Overview
ATW is a multi-decade USA-based manufacturer of premium equipment founded in 1982. Their B2B Experience Cloud portal had been built by a previous vendor but was not in use due to critical bugs, technical issues, and inadequate documentation.
Business Challenges
Non-functional B2B portal
Existing B2B portal built by prior vendor was non-functional and unused.
Critical bugs & instability
Critical bugs and technical issues caused instability and ongoing client frustration.
Zero documentation
No documentation or technical knowledge transfer from previous implementation forced Envision to reverse-engineer the system from scratch.
Manual ordering
Manual ordering processes with no automation or bulk-ordering capability.
Our Solutions
Phase 1 — Technical Audit & Bug Fix
Deep-dive into the undocumented codebase, resolved all critical bugs, and stabilised the portal.
Phase 2 — Feature Build & Automation
Built a new ordering system, bulk/mass ordering, favourite-orders feature and Tekstop integration with Salesforce.
Phase 3 — Deploy & Optimise
Gearset-controlled sandbox-to-production deployments, Omni-channel implementation, and client handover.
Results & Achievements
All
critical bugs resolved
Automated
ordering system at scale
Bulk
and mass ordering enabled
Unified
Tekstop + Salesforce data
Tech Stack Used
Salesforce
- B2B Experience Cloud
- B2B Commerce Cloud
- Omni-channel
- Lightning Web Components
Integrations
- Tekstop
DevOps
- Gearset (sandbox-to-production deployments)
“The team at Envision provided outstanding support in helping us launch our store online. They've been extremely flexible in the process, and I highly recommend their expertise and services.”
— ATW Team
Key Takeaway
Working without vendor documentation, Envision audited the entire codebase, fixed every critical bug, and re-engineered ATW's B2B Experience Cloud portal with bulk ordering, favourite orders, Tekstop integration and Gearset-controlled deployments — turning an unused platform into the team's most efficient client channel.
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